Privacy Policy

FixMyNeed ("we", "us", "our") operates a trust-first service platform connecting customers with verified professionals and suppliers in Nigeria. This Privacy Policy describes how we handle personal information when you use our website and services.

We collect information you provide directly, such as your name, username, email address, phone number, and address details, as well as information generated through your use of the platform, including service requests, messages and transactions. We may also collect device and usage information to help keep the platform secure and reliable.

We use your information to provide and improve our services, verify accounts, facilitate secure communication and payments, prevent misuse, respond to support requests, and comply with legal obligations. We aim to collect only what is necessary to deliver a safe, dependable experience.

We share limited information between customers and professionals only as needed to coordinate a service. We do not sell your personal information. We may share information with trusted service partners who help us operate the platform, or where required by law.

We apply reasonable technical and organisational measures to protect your information. While no system can be guaranteed completely secure, we work continuously to safeguard your data and limit access to it.

You may access, update or request deletion of your personal information, subject to certain legal and operational requirements. Some records may be retained where necessary for legal, security or record-keeping purposes.

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the platform is used, so we can improve it.

We may update this policy from time to time. Material changes will be communicated through the platform or by other appropriate means.

For any privacy questions or requests, contact us at hello@fixmyneed.com.