Last updated: 24 July 2026
1. Acceptance of terms
By creating an account or using FixMyNeed, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the platform.
2. Eligibility & accounts
You must provide accurate, current information when registering and keep it up to date. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.
3. Verification requirements
Certain actions require account verification, including confirming your contact details. Providers and suppliers may be subject to additional review before offering services. Verification helps maintain a trustworthy community.
4. Acceptable use
You agree to use FixMyNeed lawfully and respectfully. You must not misuse the platform, attempt to circumvent its intended processes, misrepresent yourself, harass others, or engage in fraudulent or harmful activity. Communication and transactions should take place through the platform.
5. Payments
Payments for services and materials are made through FixMyNeed. By using the platform, you agree to the applicable charges shown to you at the time of a transaction. Cash-based dealings outside the platform are discouraged and not protected.
6. Provider & supplier responsibilities
Providers and suppliers are responsible for delivering services and goods professionally, honestly and to a reasonable standard. Consistent quality and reliability are expected of all professionals on the platform.
7. Dispute rights
If an issue arises with a service, you may raise it through the platform. FixMyNeed provides a process to review concerns and help reach a fair outcome. We encourage open, good-faith communication to resolve matters.
8. Suspension & termination
We may suspend or terminate accounts that violate these terms, engage in harmful conduct, or undermine the trust and safety of the community. We aim to act fairly and proportionately.
9. Limitation of liability
FixMyNeed facilitates connections between users and provides supporting tools and protections. To the extent permitted by law, our liability is limited, and users remain responsible for their own conduct and agreements.
10. Changes to these terms
We may update these terms as the platform evolves. Continued use after changes indicates acceptance of the updated terms.
11. Contact
Questions about these terms? Reach us at hello@fixmyneed.com.